WiFi Troubleshooting

The CamRanger creates its own WiFi network which can be joined like any other normal WiFi network. The default password is the CamRanger serial code in all CAPS.

If you are unable to join the CamRanger WiFi network, please perform the following troubleshooting steps:

  • Try again (sometimes the process can just time out and needs another try)
  • Ensure you are entering the password correctly (serial code in all CAPS)
  • For the original CamRanger or CamRanger 2, ensure that the password wasn’t changed
  • Go outside with the CamRanger and WiFi device and try again to rule out environmental interference, which can be very difficult to predict

If using an iOS device (iPhone/iPad) and the CamRanger WiFi is connected but the CamRanger app fails to connect to the CamRanger, check these steps:

  • Disable any VPN configuration on your phone/tablet/computer
  • Within the device settings, navigate to Privacy->Local Network and ensure that it is enabled for the CamRanger app
  • “Forget” the CamRanger WiFi network, rejoin, and after a minute or two select “Keep Trying WiFi” when prompted to try the cellular network

Some Android devices require additional steps, please refer to this Android WiFi Connection article for Android specific troubleshooting.

Windows computers will often show the connection as “Limited”. This is expected and simply means that the computer cannot connect to the Internet through the current connection, which is expected.

Checking for Interference

If the speed or range is much worse than expected or the WiFi connection is dropping, we recommend to check if the CamRanger device is working correctly. The easiest way to do this it to go outside, away from buildings, with just the CamRanger, camera, and WiFi device. Ensure that nothing is blocking the signal between the CamRanger and wireless device and test that the image transfer speed at close distance and the maximum range are in line with the above specs. If they are not, then the CamRanger could be faulty and please contact us.

If the speed and range performs well in the outdoor testing, then likely the cause is something in the environment or setup. Finding causes of interference can be very difficult. Besides trying to identify obvious sources, it is beyond the scope of a basic troubleshooting guide.

General Tips

There are a few things to keep in mind when trying to get the best possible performance.

  • Try to limit obstacles between the CamRanger and wireless device. Even a person blocking the wireless device can reduce signal strength.
  • Newer wireless devices often do have slightly better performance. However, the difference is often negligible.
  • The CamRanger Mini will automatically select a WiFi channel when turned on. If the nearby WiFi networks have changed then restarting the CamRanger mini could result in a better channel being chosen. By default, the CamRanger 2 works the same way, but the channel can also be specified. The original CamRanger does not select a WiFi channel, but it can be changed with the separate CamRanger Settings application.

Users typically have good performance across a wide range of locations and scenarios. Please feel free to contact us if this is not the case and would like some assistance.

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