See our FAQs below to answer some of your more common questions. Refer to the our Downloads page for the latest CamRanger firmware and app updates.
While you cannot control the CamRanger from within Lightroom or Capture One, you can use the Mac OSX version of the CamRanger software and specify a folder to automatically download images to. This folder can be set to as a “watch” folder within Lightroom or Aperture and set to be automatically imported. For more information about this, refer to Von Wong’s blog “How to wirelessly tether your camera to Lightroom.”
iOS version 5.0 and above is required. The CamRanger app runs on all iPads (including the iPad 1 and iPad minis), iPhone, iPod Touch, Mac computer, and Android devices. Note: older iOS devices do not have enough memory to display full resolution images for certain cameras in certain sizes. However, smaller image sizes will still be able to be displayed.
The CamRanger app is available for iOS devices (iPhone/iPad/iPod Touch), Mac OSX 10.8+, Android OS 3.2+ (Honeycomb) and Windows 7/8.
We are planning on supporting more camera models, but each model requires careful testing and app modifications as necessary. If there is a particular model you want support for, Contact Us let us know and maybe we’ll bump it up the priority level. Some older cameras can NOT be supported, such as the Canon 5D.
It’s remembering the WiFi password, just for some combinations of iPad’s and CamRanger’s it doesn’t seem to be applying it correctly. If you are prompted for the password, just hit cancel and then attempt to rejoin the network. It will work nearly every time.
While there can be a number of causes, the most common issue is that the Android device is trying to be smart and because the CamRanger network doesn’t have Internet access, it automatically tries other WiFi network or the cell network. This can be changed through a setting, typically called “Auto network switch”, that needs to be turned off. It can be accessed under WiFi settings and then selecting Advanced within the menu. In Advanced there is an option labeled Auto network switch. Make sure that is unchecked.
Previously, the iOS CamRanger app was killed when the home button was pressed. It now runs in the background. The connection with the CamRanger is terminated, but the app continues to run. Sometimes starting completely fresh can be helpful. So the app needs to be manually killed and then restarted. How this is done varies slightly depending on the version of iOS, but please refer to Apple for more information on how to close background apps.
When in an automatic exposure mode such as Aperture or Shutter Priority, or P mode, by definition the exposure will only change when the exposure compensation is changed. When in manual mode, the live view exposure will change depending on the scenario. For Canon, the camera setting “Exposure Simulation” must be turned on. Similarly for Nikon, “Exposure Preview” must be turned on. Only some Nikons have this feature (D800/D810, D750, D4, D4s), however all Canons do. Please refer to your cameras user manual for more information as these are camera settings and not related to the CamRanger.
There are a number of attachment options. Each CamRanger includes a black pouch with a clip that can be easily attached to a tripod, camera strap, etc. There are also a number of good options from Tether Tools, including the Mighty Mount, Smart Clip, and StrapMoore. The Mighty Mount and Smart clip can be used to attach to a hot shoe or with a 1/4″-20 screw mount.
|Mighty Mount||Smart Clip|
We have also had some customers with some enterprising home brew solutions.
|Velcro(TM) on L-bracket||Tape on Hot Shoe Bubble Level|
Yes, you can continue to use CamRanger while it is charging.
Camera files can be large, very large in some cases and the iPhone and iPad have limited memory. The 3rd and 4th generation iPad as well as iPhone 5 can display all compatible files. However, some of the older devices do not have enough memory to display the largest of files. For example, the 2nd generation iPad can display all compatible images except for large JPGs on the D800. The 1st generation iPad can display some camera’s large sized images, all medium images except for the D800, and all small JPGs. (Note, this refers to actual image resolution – small/medium/large, and not compression – normal/basic/fine)
Yes, each CamRanger can work with any of the supported cameras. However, each CamRanger can only control a single camera at a time.
Nikon cameras operate by taking a set number of photo each time you press the capture button. You will be able to set the number of shots after selecting a continuous shooting mode. For Canon cameras, the capture button acts much like the real shutter button. It will take pictures as long as the button is pressed and the camera can keep up.
You iPad, iPhone, or iPod Touch is likely still connected to the CamRanger network. To change network, open the “Settings” app on your device, then select “Wi-Fi” and choose the the appropriate network. One can also bridge into an existing WiFi network and the CamRanger network simultaneously. Bridging can be established in the iOS CamRanger app or from a computer using the CamRanger Settings app, refer to the downloads page for more information about the CamRanger Settings app.
Likely your iPad, iPhone, or iPod Touch is not on the CamRanger network, but rather on some other local network. To change network, open the “Settings” app on your device, then select “Wi-Fi” and choose the CamRanger network.
Canon cameras do not not allow the Auto Exposure Mode or Drive Mode to be set. Nikon allows all of the properties to be set; however, the connection mode needs to be set to “PC” for some properties depending on the camera mode. See the User’s Manual for more information regarding Nikon’s connection mode.
The CamRanger creates its own WiFi network, which can then be joined by your iPad, iPhone, iPod Touch, Mac computer, or Android device.
WiFi connection strength is adversely affected by distance and obstacles. So the closer you are the camera and the clearer the line of the sight, the better connection and faster transfers you will have. With no obstacles, the CamRanger can be controlled from about 150 feet before connection issues begin to arise.
Battery life is dependent on distance to the CamRanger as well as usage as some tasks are more power intensive than others (live view vs intervalometer for example). However, typical battery life is about 5 – 6 hours in typical usage scenarios. Streaming live view at 150 ft may be closer to 3 hours, though over 11 hours can be achieved in intervalometer with no iOS device connected.
Transfer speeds are very sensitive to WiFi network strength and of course the size of the image being transferred. Small JPG files (< 5 MB) can be transferred in just a couple seconds. RAW files will take about 10-20 seconds depending on file size and signal strength (a weaker signal will greatly increase the download time).
PT Hub / MP-360
Existing MP-101 and MP-360 tripod heads can be used, and the PT Hub included all the required cables. The original cable included with the CamRanger the goes to your camera will still be needed.
I am trying to use the CamRanger PT Hub and MP-360, but the tripod tab doesn’t appear in the CamRanger app.
For the CamRanger PT Hub and MP-360 to operate with the CamRanger, your CamRanger unit may require a Firmware update. Click CamRanger Firmware Update for more information and the update. To check one’s CamRanger app and firmware version, refer to the ‘Help’ tab within the CamRanger settings. Three numbers will appear, the First two digits listed indicate the app version and the third digit indicates the firmware version. You should also make sure all cables are connected and that the batteries are charged for the CamRanger, MP-360, and camera.
No, there is definitely some noise when it is moving. The exact amount depends on the weight of the camera and direction of motion.
For an relatively inexpensive motion tripod head, the smoothness is pretty good. Our video gives a good idea of the smoothness of motion. The MP-360 will definitely not be as smooth as professional cinematic motion solution costing $1000+ dollars.
The MP-360 can be controlled in roughly 0.1 degree increments for time lapses. That can vary a little bit based on battery percentage, camera weight, etc. The MP-360 is fairly simplistic in its design and cannot match the precision of motion heads costing many multiples of the MP-360. However, it is a still a quite capable device that can accomplish quite a lot.