The CamRanger connects to the camera with a USB cable. There is nothing special about this cable, but the correct USB cable type must be used for the specific camera.
The following troubleshooting steps should be done to try to diagnose/solve camera connection problems:
- Confirm that camera is on, awake, and the USB cable is fully connected
- Try connecting again
- Confirm neither the camera nor CamRanger battery is very low
- Restart the camera
- Make sure that the camera has been configured correctly to communicate with the CamRanger
- Ensure that the USB cable is a data cable and not a power only cable
- Try a different USB cable
- Connect the camera directly to a computer with a USB cable and confirm that images can be downloaded to ensure that the camera’s USB port is still functional
- If it is a new camera, it may be required to update the CamRanger app and/or CamRanger firmware.
On the CamRanger 2, the camera/USB light will turn on when a low-level USB connection is made.The CamRanger mini does not have any similar indicator.
If connection problems continue to occur, please contact us, providing as much information on the problem as possible.
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